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Video Relay Service Offers New Web-Based Opportunities for Telephone Communication

By Cook, Debbie; Knue, Alan J.; Washington Assistive Technology Alliance (WATA) Bulletin,
Publication Date: Summer 2003

Article describing the Video Relay Service (VRS), which allows people who communicate via American Sign Language (ASL) to have real time telephone conversations. Video Relay Service uses video on the web to provide two-way translation between individuals who use spoken language and those who use ASL. Typically, the deaf or hard of hearing party communicates in ASL, while a relay operator serves as a liaison. Additional options include voice carryover calls for people who can speak but cannot hear, and hearing carryover calls for people who can hear but are unable to speak.
Published by: Washington Assistive Technology Act Program (WATAP)   (Website:http://watap.org)

Center for Technology and Disability Studies    (Web Site: http://uwctds.washington.edu )
Link to text: http://wata.org/pubs/bulletins/summer2003.htm#video
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