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Factors Influencing Hearing Aid Return and Exchange Rates

By Peterson, Miles E., PhD; Bell, Theodore S., PhD; Hearing Review, Vol. 11, No. 1, pp. 12-22
Publication Date: January 2004

Article provides a retrospective analysis of hearing aid returns and exchanges in a clinical setting over a five-year period. The authors found that insured individuals were 5.4 times less likely to return their hearing aids than self-paying clients. Results also indicated that as the technology level of the hearing aids increase, so does the likelihood of return. Additionally, new users with more mild losses and experienced users with more severe losses were found to be more inclined to return/exchange hearing aids.
Published by: Ascend Media LLC   (Website:http://www.ascendmedia.com)
Link to text: http://www.hearingreview.com/Articles.ASP?articleid=H0401F01
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